Effective date: June 11, 2026
Trees and Concrete respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information received through treesandconcrete.com, our chat widget, phone calls, text messages, emails, advertising, and other business communications.
Information We Collect
Depending on how you interact with us, we may collect:
- Your name, phone number, email address, service address, or project location.
- Details about the work you are requesting, including messages, photos, and files you choose to send.
- Appointment, estimate, customer-service, call, text, email, and chat history.
- Technical information such as IP address, browser, device type, pages visited, referring page, approximate location, and advertising source.
Please do not send sensitive information that is not needed for us to respond to your service request.
How We Collect Information
We collect information directly from you when you call, email, text, or use the website chat widget. We may also receive technical or advertising information automatically through cookies and similar technologies, or from service providers that help operate our website and communications.
How We Use Information
We may use information to:
- Respond to questions and service requests.
- Prepare estimates and schedule appointments.
- Communicate about active or past jobs.
- Provide customer support and request feedback.
- Maintain records, prevent misuse, and protect our business and customers.
- Improve our website, services, advertising, and customer experience.
- Send marketing messages when permitted by law and when any required consent has been provided.
Chat Widget and Service Providers
Our website uses a LeadConnector chat widget. Information entered into the widget may be processed by LeadConnector and related communications providers on our behalf so we can receive and respond to your message. We may also use hosting, analytics, advertising, scheduling, payment, and customer-management providers that process limited information to perform services for us.
SMS and Text Messaging Privacy
If you expressly agree to receive text messages from Trees and Concrete, we may send messages about your inquiry, estimate, appointment, service updates, customer support, review requests, and promotional offers when you have consented to them.
Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for help, call 251-324-8880, or email service@treesandconcrete.com. Consent to receive marketing text messages is not a condition of purchasing goods or services.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with third parties for their own marketing purposes.
How We Disclose Information
We do not sell your personal information. We may disclose limited information:
- To vendors that help us operate the website, chat, communications, scheduling, payments, analytics, or advertising.
- To contractors or service providers assisting with your requested work.
- When required by law, legal process, regulation, or a valid government request.
- When reasonably necessary to protect safety, prevent fraud, enforce agreements, or protect legal rights.
- As part of a business sale, transfer, financing, or reorganization, subject to applicable law.
Service providers receive only the information reasonably necessary to perform their work and may not use mobile opt-in information for their own marketing.
Cookies and Similar Technologies
Our website and third-party tools may use cookies, pixels, local storage, and similar technologies to operate the site, remember settings, understand traffic, measure advertising, and improve performance. You can control cookies through your browser settings. Disabling some technologies may affect how parts of the site work.
Data Retention and Security
We retain information for as long as reasonably necessary for the purposes described in this policy, including customer service, business records, legal obligations, and dispute resolution. We use reasonable administrative and technical safeguards, but no internet transmission or storage system can be guaranteed to be completely secure.
Your Choices
You may ask us to access, correct, or delete information associated with you by emailing service@treesandconcrete.com. We may need to verify your identity and may retain information when required or permitted by law.
You may opt out of text messages by replying STOP. You may opt out of marketing emails by following the unsubscribe instructions in the message or contacting us.
Children's Privacy
Our website and services are intended for property owners and business customers, not children under 13. We do not knowingly collect personal information from children under 13.
Third-Party Links
Our site may link to third-party websites, including Google Maps and review services. Their privacy practices are governed by their own policies, not this one.
Changes to This Policy
We may update this Privacy Policy from time to time. The revised version will be posted here with a new effective date.
Contact Us
Trees and Concrete
Mobile and Baldwin County, Alabama
Phone: 251-324-8880
Email: service@treesandconcrete.com
Website: treesandconcrete.com